Complaint letter to electricity department

Use this to complain to the electricity office about a wrong bill, a faulty meter, low voltage or frequent power cuts.

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To The Sub-Divisional Officer, [Name of Electricity Company or Board], [Sub-division or Area] Date: [Date] Subject: Complaint about [Problem in Short, for example a wrong electricity bill] Sir/Madam, I am a consumer of your sub-division. My details are: Consumer or account number: [Consumer Number] Name on the connection: [Name on Bill] Address: [Address of Connection] The problem is as follows: [Describe the Problem, for example my bill for September 2026 shows 900 units, though my usual use is about 200 units and the meter reading on the bill does not match the meter]. It began on [Date the Problem Began]. I earlier complained on [Date of Earlier Complaint, if any], complaint number [Complaint Number, if any]. I request you to kindly have this checked and corrected at the earliest. Please treat my bill as under dispute until then. Yours faithfully, [Your Name] Mobile: [Mobile Number]

When to use this letter

Use this when the helpline or app complaint has not solved the problem, or when the problem needs papers: a bill far above your usual one, a meter that runs fast or has stopped, repeated low voltage that damages appliances. For a dangerous fault, such as a fallen wire or sparking, call the emergency number of the company at once. A letter is too slow for that.

Before you send it

Write the consumer number exactly as on the bill. Nothing moves without it.
For a wrong bill, take a clear photo of the meter showing the reading and the date, and attach a print.
Register the complaint on the company's helpline, app or website as well, and write the complaint number on your copy.
Ask for a receiving stamp on your copy of the letter. If the problem is not solved, the next step is the company's consumer grievance forum; the address is usually printed on the bill.

What to attach

Copy of the latest bill
Photo of the meter reading, for a billing complaint
Copies of earlier complaints, if any

How to send or submit it

Give it at the office named on your bill, usually the subdivision or billing office, and get a dated receiving stamp on your copy. Many companies also take written complaints by email or on their portal. Quote any earlier complaint number.

Mistakes that get it sent back

The consumer number is missing or copied wrongly.
Sent to the wrong subdivision. The office is printed on the bill.
A billing complaint with no meter reading or copy of the bill.
No phone number for the staff to call before they visit.

This is a general format, written by us, to save you time. If the office has its own printed form, use that form. Last checked: 11 November 2026.

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