Complaint letter to the post office

Use this to complain to the postmaster about a letter, parcel or Speed Post article that has not been delivered or has arrived damaged.

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To The Postmaster, [Name of Post Office], [City and PIN Code] Date: [Date] Subject: Complaint about [Type of Article, for example a Speed Post article] not delivered Sir/Madam, I booked the following article at [Booking Post Office] on [Date of Booking]: Type: [Type of Article] Booking or tracking number: [Tracking Number] Sent to: [Receiver's Name and Address] Sent by: [Sender's Name and Address] The article has not been delivered so far. The tracking record last shows: [Last Tracking Status]. I request you to kindly trace the article and arrange its delivery at the earliest, or inform me of its status in writing. Yours faithfully, [Your Name] Mobile: [Mobile Number]

When to use this letter

Use this when tracking shows no movement for many days, when an article is shown as delivered but has not reached you, or when a parcel arrives opened or damaged. Either the sender or the person it was addressed to can complain, but the sender usually holds the receipt. Decide who will file it.

Before you send it

Keep the booking receipt until the article is delivered. The tracking number on it is the key to every enquiry.
India Post also takes complaints online on its website; registering there gives you a complaint number to follow up.
Attach a copy of the receipt, not the original.

What to attach

Copy of the booking receipt

How to send or submit it

Hand it to the postmaster of the office where the article was booked or where it was due to be delivered, and get a receipt. Register the complaint on the India Post website as well, and keep the complaint number for follow-up.

Mistakes that get it sent back

The tracking or receipt number is missing.
No date of booking, or no full address of sender and receiver.
A damage complaint with no photographs or description of the packing.
Filed long after the booking, when the records are harder to trace.

This is a general format, written by us, to save you time. If the office has its own printed form, use that form. Last checked: 11 November 2026.

More government and utility formats

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